Do you do custom work?
Yes I do and I would be happy to work with you on a custom piece! For more details visit the Contact page.
How long will it take to ship my order?
In-stock pieces are shipped within 1-2 days of receipt of payment. For custom orders and out of stock pieces, please allow 2-4 weeks.
What is your return policy?
I want you to be 100% happy with your piece of jewelry. If the piece doesn't work for you, or you gave it as a gift and they are not loving it, I will provide a full refund or exchange within 14 days of receiving your item. The item must be in original, unused condition. Refunds will be processed within 3-5 days of receipt. Shipping fees are non-refundable. Please contact me at jenn@jenndixonjewelry.com if you wish to return or exchange a piece.
Custom orders are not refundable.
What payment methods do you accept?
Visa, Mastercard, American Express, and Paypal. If you prefer to pay by check, please contact me at jenn@jenndixonjewelry.com
Who much does it cost to ship?
Orders within the USA are shipped via USPS. Orders outside of the USA are shipped USPS or DHL. Rates are calculated automatically at checkout.
What is Granulation?
Granulation is a metalsmithing technique that has existed for thousands of years since the ancient Etruscans. It is a process where tiny balls of gold are fused to a base of gold or silver. It takes years of experience to master the technique.
What if a little granulation ball came off my piece?
Each piece with granulation is given a "strength test" to be sure that all the granules are securely attached. However it is possible a ball might come off a piece. This is normal and considered a part of regular wear with granulated jewelry. Sometimes a ball can be replaced and sometimes not, depending on the piece of jewelry. Please don't hesitate to contact me to discuss whether your piece should have a granule re-attached.